Privacy policy

As of 10 November 2026. Also available in German; the German version additionally contains a section on orders and payment, because orders are currently only possible via the German site.

1. Controller

Lillian Kappauf, 1651 Eden St., Coquitlam, BC V3J 2R2, Canada. Email: Venture38@westlabsai.com.

The controller is located in Canada. The European Commission has recognised Canada as providing an adequate level of data protection for commercial organisations (Art. 45 GDPR).

2. Hosting and server logs

This website is hosted by Neue Medien Münnich (ALL-INKL.COM), Hauptstraße 68, 02742 Friedersdorf, Germany, on web space provided by WS West Solar UG (haftungsbeschränkt), Am Krieler Dom 4, 50935 Köln, Germany. A data processing agreement (Art. 28 GDPR) exists between this company and ALL-INKL.COM. When you visit the site, the server processes technically necessary data such as IP address, time, requested address, browser and operating system in order to deliver the page and fend off attacks. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in secure and reliable operation). The host deletes the logs after a short period.

3. Audience measurement

Page views are counted without cookies and without storing the IP address. We only store the date, the page visited, the domain of the referring website, the device type (mobile/desktop) and, where applicable, the type of click (for example on the button for a preview request). The legal basis is Art. 6(1)(f) GDPR (legitimate interest in measuring our reach). Counting takes place on the same web space; no additional provider is used. It is not possible to identify individual persons.

4. Contact by email

If you write to us, for example for a free preview, we process your email address, your name if you give it, and the content of your message in order to answer your request. The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures at your request), otherwise Art. 6(1)(f) GDPR (legitimate interest in answering).

  • Mailbox: Emails are stored in our mailbox at ALL-INKL.COM (see section 2).
  • Processing: To handle requests and orders we use the service Claude of Anthropic PBC, 548 Market Street, San Francisco, CA 94104, USA. The content of your message is transferred to the USA in the process; the level of data protection there may be lower than in the EU.
  • Customer management: We manage contact details and requests in the software Twenty, which runs on a server of WS West Solar UG (haftungsbeschränkt) in Germany; no other party receives this data.
  • Retention: We delete requests that do not lead to an order six months after the last message. If an order is placed, the statutory retention periods for business letters and invoices apply (up to ten years).

5. Photos for preview and video

We process photos of your property only for your order and delete them no later than 14 days after the video has been delivered. We blur people, number plates and other people's house numbers or do not use the photo. The legal basis is Art. 6(1)(b) GDPR. The services we use to create the video are listed in section 5a.

5a. Video generation from your photos

For the preview and the film we upload your photos and our image descriptions to a service for AI video generation.

  • fal.ai: Features & Labels, Inc., San Francisco, USA. fal.ai runs the generation and stores inputs and generated videos for a short time (at least 7 days according to the provider).
  • Model provider: Depending on the model, fal.ai passes the data on to the provider of the model. For our films this is currently Kling by Kuaishou Technology (based in China; processing may take place outside the EU, including in China).
  • Review: To check the films against your photos we also use the Claude service of Anthropic PBC, USA (see section 4).
  • Legal basis: Performance of the contract or of your request for a preview (Art. 6(1)(b) GDPR).
  • Third countries: There is no adequacy decision covering these providers for the USA and China unless they are certified under the EU–US Data Privacy Framework; the level of data protection there may be lower than in the EU. The transfer is necessary for the service you request (Art. 49(1)(b) GDPR). We point this out to you before you send us photos.
  • What we upload: only the photos needed for the film; we blur people, number plates and other people's house numbers beforehand or leave the photo out. We do not upload your name, email address or postal address.
  • Deletion: We delete your photos and videos on our side no later than 14 days after delivery; we request deletion at fal.ai once the order is complete, where the service allows this.

6. No cookies, no external content

This website does not set cookies. Fonts, images and videos are stored on the web space described in section 2; no data is transferred to third parties such as font or video providers when you visit.

7. Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on Art. 6(1)(f) GDPR (Art. 21). A message to the email address above is sufficient.

You may also lodge a complaint with a data protection supervisory authority, in particular in the EU member state of your habitual residence or place of work (Art. 77 GDPR). If you live in Canada, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

8. No automated decision-making

We do not make decisions based solely on automated processing that have legal effects on you (Art. 22 GDPR).